Amazon
S19
HardPremiumDesign a Conversational Commerce / Shopping Agent
Design a conversational shopping agent that understands customer needs through natural dialogue, recommends products, compares options, and helps complete purchases.
AgentsRAGE-CommerceSafety
Key Requirements
- Understand vague preferences ("something nice for my mom's birthday")
- Ground every product, price and stock claim in the live catalog
- Compare products across multiple dimensions
- Complete purchases with the shopper's approval and a capped payment token, never a card number
- Process returns and order modifications within policy
Interviewer Follow-ups
- Q1How do you handle returns through the agent?
- Q2How do you avoid recommending out-of-stock items?
- Q3How do you personalize recommendations for returning customers?
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