How do you handle a situation where the agent's answer is technically correct but the customer's VP hates it?

"This is a tone/brand problem, not an accuracy problem.:

• (1)Brand voice system prompt — define the voice: 'Professional but approachable. No jargon. Lead with the business impact, not the technical detail.'
• (2)Audience-aware formatting — detect the recipient's role. VP gets a 3-bullet summary with metrics. Engineer gets the detailed analysis.
• (3)Tone classifier — post-generation filter that scores tone (formal/casual, confident/hedging, concise/verbose). Flag outputs that don't match the target profile.
• (4)Feedback loop — VP's edits are gold training data. Analyze what they change — it's usually not the facts, it's the framing."