Customer-Support Triage & Resolution Agent
Design an agent that triages inbound support tickets, resolves what it can (including actions like refunds), and escalates the rest.
Key Requirements
- 01Triage/intent routing and permission-scoped account context
- 02Action tools with idempotency, caps, and approval above a threshold
- 03Confidence-gated autonomy; escalation with full context handoff
- 04Grounded responses (no off-policy promises); abuse handling
- 05Audit trail; balance deflection against CSAT
Review me as:
Draw your design on the canvas before submitting.
Build your design, then submit for an AI-powered review with dimension scores, strengths, gaps, and actionable suggestions.
